Registered Charity: 1085407

Fundraising Complaints Policy

Thai Children's Trust is a fundraising charity and owes a debt of gratitude to all who support our work. We welcome your comments, suggestions and even your complaints!

Our intention is always to treat with respect and courtesy both our supporters and those whose support we solicit, in accordance with the ‘Fundraising Promise'. Our fundraisers and fundraising consultants are required by contract to work to the Codes of Practice published by the Institute of Fundraising, and we are members of the Fundraising Standards Board.

Our data protection policy is available on the website: we do not share your details with others. If you set up a user account you can let us know how you would like us to contact you, what you don't like, and how often you wish to hear from us: or you can write or email and we will do our best to observe your instructions.

If you feel that in our dealing with you we have failed to reach the standards in fundraising to which we lay claim, or which you have a right to expect of us, and you wish to make a complaint, please write to the Chief Executive, Thai Children's Trust, 124 North End House, London W12 0RZ, telephone 020 7602 6203, or e-mail us. Our policy is to deal with complaints promptly, fairly and transparently.

Your complaint will be investigated by the Chief Executive. You will receive an acknowledgement of your complaint within 14 days and our full response within thirty days of our receipt of your complaint.

If you are dissatisfied with the Chief Executive's response you may take your complaint to the Fundraising Standards Board within two months of receiving his letter. They will do their best to help us resolve the issue. There are full details of how to raise your concerns with FRSB on their website.